We believe that customer service is a key element to continued business growth and we want to ensure that our customers receive exemplary service at various touch points. Quick and efficient service is essential to sustain existing relationships and hence customer satisfaction becomes important to us, especially since we follow the direct customer model.
Customer inquiries and complaints are an important voice and this policy details the handling of complaints through a structured grievance redressal framework. In order to reduce the recurrence of similar issues in future, grievance redressal is supported by a review mechanism.
The Research Analyst and employees work in good faith and without prejudice, towards the interests of the Clients. Grievance Redressal Mechanism Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.
Sr | Received from | Pending at the end of last month | Received | Resolved | Total Pending | Pending complaints > 3months | Average Resolution time (in days) |
---|---|---|---|---|---|---|---|
Grand Total | 0 | 0 | 0 | 0 | 0 | 0 |
Sr | Month | Carried forward from previous Month | Received | Resolved | Pending |
---|---|---|---|---|---|
1 | April, 2024 | 0 | 0 | 0 | 0 |
2 | March, 2024 | 0 | 0 | 0 | 0 |
3 | February, 2024 | 0 | 0 | 0 | 0 |
Grand Total | 0 | 0 | 0 | 0 |
Sr | Year | Carried forward from previous month | Received | Resolved | Pending |
---|---|---|---|---|---|
1 | 2023-24 | 0 | 0 | 0 | 0 |
2 | 2022-23 | 0 | 0 | 0 | 0 |
Grand Total | 0 | 0 | 0 | 0 |
In case of any grievance/complaint, an investor should approach the concerned Research Analyst and shall ensure that the grievance is resolved within 30 days.
If the investor’s complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI’s SCORES portal which is a centralized web-based complaints redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint.
With regard to physical complaints, investors may send their complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051.
We value our customers and are committed to providing the best services. Our clients need to realize that, calls placed by us are subject to market risk, we do not promise/guarantee any returns on our calls/trades and hence on subscription regardless of individual client's performance Can't offer any refund.
Once a Service is subscribed and paid for, it cannot be canceled or refunded under any circumstances. If for any unforeseen reason, the customer is not satisfied with our services, they can call us to take instructions on future calls.
We will do our best to increase the level of satisfaction in such cases. However, any request by the Customer to cancel any service or get a refund will not be entertained in any case. We strongly recommend that our visitors and potential customers, before making a payment, please read all information regarding our services and the support provided to our customers.
Read our Terms and Conditions. Read our refund policy. Refund is not possible in any case. Please make payment after reading all terms and conditions, disclaimers, disclosures and refund policy.
This is the Cookie Policy for The Capitalwiz, accessible from https://thecapitalwiz.com/
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However if you are still looking for more information then you can contact us through one of our preferred contact methods:
Script Name | Trade Type | Order Type | Entry | SL | Target 1 | Target 2 | Target 3 | P&L | Remarks | |
---|---|---|---|---|---|---|---|---|---|---|
1 | OFSS-EQ | SWING TRADE | BUY | 7450 | 7000 | 9000 | 21% | TARGET 3 HIT | ||
2 | SONATA SOFTWARE-EQ | SWING TRADE | BUY | 680 | 650 | 900 | -7% | SL | ||
3 | CRISIL-EQ | SWING TRADE | BUY | 4250 | 4050 | 5000 | 5.30% | TARGET 3 HIT | ||
4 | AARTIIND-EQ | SWING TRADE | BUY | 635 | 600 | 900 | -5% | SL | ||
5 | INTELLECT DESIGN-EQ | SWING TRADE | BUY | 900 | 875 | 1300 | -6% | SL | ||
6 | DLF-EQ | SWING TRADE | BUY | 845 | 800 | 1200 | -5% | SL | ||
7 | APLLTD-EQ | SWING TRADE | BUY | 850 | 800 | 1200 | 41% | TARGET 3 HIT | ||
8 | IPCALAB-EQ | SWING TRADE | BUY | 1100 | 1000 | 1700 | 33% | TARGET 3 HIT | ||
9 | BSELTD-EQ | SWING TRADE | BUY | 2360 | 2200 | 3500 | -7% | SL |
Sr | Received from | Pending at the end of last month | Received | Resolved | Total Pending | Pending complaints > 3months | Average Resolution time (in days) |
---|---|---|---|---|---|---|---|
1 | Grand Totals | 0 | 0 | 0 | 0 | 0 | 0 |
Sr | Month | Carried forward from previous Month | Received | Resolved | Pending |
---|---|---|---|---|---|
1 | MAY, 2024 | 0 | 0 | 0 | 0 |
2 | JUNE, 2024 | 0 | 0 | 0 | 0 |
3 | JULY, 2024 | 0 | 0 | 0 | 0 |
4 | AUG, 2024 | 0 | 0 | 0 | 0 |
5 | SEPTEMBER, 2024 | 0 | 0 | 0 | 0 |
6 | Grand Total | 0 | 0 | 0 | 0 |
Sr | Year | Carried forward from previous month | Received | Resolved | Pending |
---|---|---|---|---|---|
1 | 2023-24 | 0 | 0 | 0 | 0 |
2 | 2022-23 | 0 | 0 | 0 | 0 |
3 | Grand Total | 0 | 0 | 0 | 0 |
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